Common guidelines for understanding citizen needs in the context of CCAM

Created on 8 October, 2025

As part of its mission to foster inclusive and people-centric deployment of connected and automated mobility (CCAM) systems, the SINFONICA EC project has developed a set of common guidelines for conducting user surveys across Europe.

These guidelines (available in 8 language versions) outline a harmonised approach for understanding citizens’ expectations, barriers, motivations, and concerns related to CCAM, and engage a diverse range of users — including vulnerable groups — through accessible and context-sensitive methodologies. They provide CCAM developers, deployers with concrete tools to implement user-centered solutions that truly reflect citizens’ mobility needs and concerns, and build trust in automated mobility solutions.

Moreover the project has also released a series of webinars including practical insights, real-world case studies and actionable strategies for transport professionals’, researchers’ or policymakers’ capacity building: 

• Webinar 1: Automated Public Transport Policy, Information and Awareness (originally aired: July 15, 2025)
  Deep dive into the policy landscape that will define automated public transport, this session explores how to build public awareness and create informed policy frameworks that support inclusive CCAM deployment.

• Webinar 2: Planning for Connected and Automated Public Transport – How to Engage with Citizens (originally aired: August 25, 2025)
  This webinar reveals proven strategies and methodologies for involving communities in the planning process, addressing concerns, and building trust in automated transport solutions, including real-world examples of successful citizen engagement initiatives.

• Webinar 3: Operation of Connected and Automated Public Transport – Recommendations for Demo Projects and Public Services (originally aired: September 15, 2025)
  This webinar focuses on the operational realities of implementing CCAM solutions, including recommendations from early adopters already testing these technologies in real-world environments.