Perceptions and usage of CCAM across vulnerable demographic groups
Last modified on 18 July, 2025The conclusions from the EC CCAM project SINFONICA analysis1 reveal a consistent pattern across the represented demographic groups, i.e. elderly and young (18–25) people, university students, cyclists, individuals with cognitive or physical disabilities, low income backgrounds, women with gender-related vulnerabilities, digitally vulnerable people, migrants and rural inhabitants.
This pattern indicates that while awareness of CCAM is relatively high across the different groups, actual usage remains low, indicating a gap between knowledge of CCAM and actual access or willingness to use it.
Emotional responses help explain this gap: while curiosity and interest are common, they are often accompanied by skepticism, fear, hesitation, uneasiness and lack of confidence toward the technology, particularly among individuals with low income, cognitive or physical disabilities. These factors play a significant role in shaping people’s openness to trying or trusting digital mobility solutions and continue to slow down adoption and inhibit usage. Moreover, these reactions likely add to the structural, practical and social barriers these groups face: usability or accessibility challenges, lack of enabling conditions like incentives.
These findings highlight the need for targeted outreach, translating knowledge of CCAM into meaningful and inclusive engagement that not only informs but also builds confidence and trust, e.g., through pilot programs ensuring broader public understanding and participation in CCAM developments.
Source: The original article was published here (where more detailed information can be found on the distinctions across countries)
- 1. Based on data collected through interviews conducted in 4 geographic areas (GR, DE, UK and NL) from the 2nd half of 2023 up until the 2nd half of 2024, with participants belonging in vulnerable or underrepresented groups. ↩︎