Services and operation

The services and operation impact area addresses the impacts of CCAM on the business models and operation of vehicle fleets and transport services, as well as on the operation of traffic management of the network.

The area addresses the impacts of CCAM on individual companies or organisations that provide travel and transport services or manage vehicle fleets, as well as network-wide changes in traffic operations through traffic management measures.

The services and operation impact assessment evaluates how CCAM affects:

• The offering of travel and transport services for people and goods
• The operation and management of these services
• The value propositions of these services for all stakeholders
• Traffic management operations at the road network level.

The viewpoints of several stakeholder groups are considered in this impact area: individual travellers, shippers and receivers of goods, freight and other fleet operators, public transport operators and other service providers, and traffic management operators.

The next figure shows the main components of the services and operation impact area.

Main components of the services and operation impact area.